Private Dog Training & Training Walks

In-Home Sessions, Virtual Consultations, and Custom Packages

Scheduling Policies

Pre-appointment details

  • Prior to booking please acknowledge having read the cancellations and refund policies, sign the waiver form, and complete your intake form. Go to you receipt of purchase or appointment reminder form to fill out edit or fill out the forms if you haven’t already.

  • Appointments may be booked up to 12 hrs before hand or with Dr. Hernandez’ approval. Payment is due in full at the time of booking. Accepted methods of payment include: Credit cards, ATM cards, Apple Pay and Peer to Peer Payment Apps (Zelle, Venmo, Cash App -which are always welcome as they don’t incur processing fees! Just call to arrange before booking.) or cash if paid in advance.

  • Please Note: Most appointments require that an initial consultation be booked and completed at least 24 hrs. before your scheduled training session.

    Scheduling Package Appointments

  • If purchasing a package, please use the code assigned at purchase to book remaining appointments: either a single training session or a single training walk rather than by going to packages. Enter code during checkout in the coupon/code box.

Cancellation policies/Late Arrivals

  • Appointments (other than group classes) may be canceled or rescheduled up to 24 hrs in advance without loss of payment.

  • Cancellations <24 hrs and no call/no shows will forfeit entire prepayment.

  • Cancellations approved by both parties due to inclement weather or other circumstances will incur no fee and will be rescheduled at the earliest convenience.

  • Cancellations for Group Classes are not refunded but may be made up by booking a private session ($50 fee for outdoor classes or $10 0 for indoor classes to cover space rental charge). 

  • Late arrivals are ok - we live in NYC right? However, the group classes and private sessions must end at the same time.

Service Areas & Travel Fees

Looking for expert dog training in Harlem or the Upper West Side? PJH Dog Training | NYC proudly serves all neighborhoods across New York City—including the East Side, West Side, Hell’s Kitchen, Chelsea, West Village, East Village, and beyond. Whether you’re dealing with puppy obedience, reactivity, or leash manners, our reward-based programs are designed to meet the unique needs of city dogs and their owners.

Clients who want service in Brooklyn, Queens, Bronx and New Jersey will be required to pay an extra travel/time expense or can travel to me at the regular rate.

Travel time fees

  • 0–30 min = $0

  • 31–45 min = $25

  • 46–60 min = $50

  • 60+ min = $75–$100

Aggressive Dogs

  • All dogs must be friendly and reasonably quiet to be in group classes.

  • Please let me know if there is any history of aggression to humans or other dogs before class begins because there may be more appropriate training possibilities I can offer.

  • Aggressive, overly loud dogs will be asked to attend private training sessions rather than group classes.

  • All dogs can be aggressive, it’s absolutely fine, let’s work together!

Sick Dogs

  • All dogs must be in good health with no obvious symptoms of illness including: Diarrhea, coughing, discharge from nose or eyes etc.

  • Please call to cancel any immanent appointments ASAP.

  • Last minute cancelations <1hr may still be charged a fee at the discretion of the Dr. Hernandez.

  • Cancelled appointments should be made up ASAP as to not disrupt the training flow.

  • Dogs found to be sick at/after drop off will be sent home immediately. Class will be refunded or rescheduled at the discretion of Dr. Hernandez.